COVID-19 customer
delivery & returns information.

All Covid-19 tests are sent out using Royal Mail Tracked 24 or DPD next day courier.

Order your testing kit before 4pm Monday to Friday (or before 10am on a Saturday) and it will be despatched the same day via Royal Mail Tracked 24.

The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. Current status is: we are seeing orders being delivered next day as expected.

Next Day Delivery via DPD

You can choose to upgrade your delivery to select next day delivery via DPD. Order your testing kit before 4pm Monday to Friday and have it delivered the next working day via DPD. Once dispatched, you can edit your delivery date and address directly via DPD.

You will receive an email and text with tracking number and shipment updates.

How can I return my covid-19 test sample?

1. Royal Mail Tracked 24

A Royal Mail Tracked 24 returns label is included with every covid-19 kit ordered for you to return your sample to our laboratory. Please ensure you return your sample using a Royal Mail priority post box.

The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. This can take 2-3 working days*. Please take note of your tracking number to check on the delivery status of your returned sample. *We cannot be held responsible for delays out of our control.

If you are returning your sample on the weekend please be aware that samples posted on a Saturday are expected to arrive at the lab on Monday, on some occasions this has arrived on Tuesday. Samples sent on a Sunday are expected to arrive on the following Tuesday.

2. Arrange your own courier

If you would prefer not to return your sample using the provided Royal Mail Tracked 24 returns label, you can arrange your own courier to deliver your sample. The address to send this to is:

C/O Check My Body Health, Unit 6 Osyth Close, Brackmills Industrial Estate, Northampton NN4 7DY.

3. Drop off to our laboratory

If it is safe and you are able to do so, you can drop your sample off to the laboratory.

Our opening times for sample drop off are:

Mon – Fri: 9am – 6pm
At the entrance of the building is a yellow bin labelled ‘Covid tests’. Please place your sample in the bin and our regular sample collection will pick this up. You do not need to meet anybody to do this.

Weekends: 9am – 6pm
During the weekend please press the bell next to the shutter to advise the team you you are dropping a Covid sample off before placing this in the yellow bin labelled ‘Covid tests’ at the entrance of the building.

The laboratory address is:
20/30 Labs, Unit 6 Osyth Close, Brackmills Industrial Estate, Northampton NN4 7DY.

COVID-19 ENQUIRIES

For any assistance or enquiries in regards to Covid-19 tests, please contact the covid team on covidteam@checkmybodyhealth.com – this inbox is monitored 24 hours a day 7 days a week and a member of the covid team will be happy to assist you.

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